Gentle Procedures UK is committed to making gentleprocedures.co.uk accessible to all patients and visitors. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA – the standard recommended for healthcare providers in the UK, and part of our obligations under the Equality Act 2010.
This means our website is designed to work with screen readers, keyboard navigation, voice control software, and other assistive technologies.
Text and background colours on our site have been tested to ensure they meet the minimum contrast ratios required by WCAG 2.1 AA. We never rely on colour alone to convey important information.
All form fields are clearly labelled. Error messages tell you exactly which field needs attention and how to fix it. Required fields are indicated in both text and colour.
We aim to respond to all format requests within 5 working days.
| Activity | How often |
| Automated accessibility scan | Monthly |
| Manual keyboard navigation test | Quarterly |
| Screen reader testing | Every 6 months |
| Full external WCAG 2.1 AA audit | Annually, or after major changes |
| Colour contrast review | After any design update |
If you experience a barrier on our website that isn’t listed above, or if you feel something could be improved, we’d like to hear from you. Email us at care@gentleprocedures.co.uk or call 0333 444 1450. We treat every accessibility report seriously.
This statement was last reviewed: March 2026. It will be reviewed annually and after any significant changes to the website.
Have questions but not sure where to start? Leave your details below, and one of our team members will get in touch to help.
