Patient Satisfaction & Feedback

At Gentle Procedures UK, we value all feedback – whether positive or negative – as it helps us improve our services and ensure the highest standards of patient care.

How to Provide Feedback or Make a Complaint

  • If you would like to share feedback or make a complaint, please complete our Complaints & Feedback Form below.
  • You may also contact us directly by email at patientsupport@gentleprocedures.co.uk or speak to a member of staff in clinic.

What Happens Next

  • All feedback and complaints are reviewed by the clinic’s management team.
  • Complaints are acknowledged within 3 working days.
  • A full response will normally be provided within 20 working days.
  • If more time is required, we will keep the patient updated.

Escalating a Complaint

If a patient is not satisfied with our response, they can escalate to:

Care Quality Commission (CQC)

Website: www.cqc.org.uk

Phone: 03000 616161

Confidentiality

All feedback and complaints are handled in confidence and will not affect future care.

Contact Us

Patient Feedback & Complaints

Gentle Procedures UK

2040 The Crescent

Birmingham Business Park

Birmingham, B37 7YE

Email: patientsupport@gentleprocedures.co.uk

Send Us Your Feedback

Speak to our expert team

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Book your appointment online in just a few clicks and choose a time that works best for you. Our team will be ready to welcome you.

Book With Confidence

Book your appointment online in just a few clicks and choose a time that works best for you. Our team will be ready to welcome you.
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