Patient Satisfaction & Feedback

At Gentle Procedures UK, we value all feedback – whether positive or negative – as it helps us improve our services and ensure the highest standards of patient care.

How to Provide Feedback or Make a Complaint

  • Intro text: If you would like to share feedback or make a complaint, please complete our Complaints & Feedback Form below.
  • Embed our existing Complaints & Feedback Form directly on this page (or use a clear “Submit Feedback/Complaint” button if better for layout).
  • Also include text: You may also contact us directly by email at patientsupport@gentleprocedures.co.uk or speak to a member of staff in clinic.

What Happens Next

  • All feedback and complaints are reviewed by the clinic’s management team.
  • Complaints are acknowledged within 3 working days.
  • A full response will normally be provided within 20 working days.
  • If more time is required, we will keep the patient updated.

Escalating a Complaint

If a patient is not satisfied with our response, they can escalate to:

Care Quality Commission (CQC)

Website: www.cqc.org.uk

Phone: 03000 616161

Confidentiality

All feedback and complaints are handled in confidence and will not affect future care.

Contact Us

Patient Feedback & Complaints

Gentle Procedures UK

2040 The Crescent

Birmingham Business Park

Birmingham, B37 7YE

Email: patientsupport@gentleprocedures.co.uk

Send Us Your Feedback

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Gentle Procedures UK surgical and medical services overview image
Gentle Procedures Clinic

Have a quick question?

Have questions or concerns but not sure where to start? Leave your details below, and one of our team members will get in touch with you for a free call or email consultation.

Book With Confidence

Our online booking system is now live, and you can reserve your appointment in advance. All procedures will begin when our new clinic opens in December 2025.

Book With Confidence

Our online booking system is now live, and you can reserve your appointment in advance. All procedures will begin when our new clinic opens in December 2025.

Book With Confidence

Our online booking system is now live, and you can reserve your appointment in advance. All procedures will begin when our new clinic opens in December 2025.

Book With Confidence

Our online booking system is now live, and you can reserve your appointment in advance. All procedures will begin when our new clinic opens in December 2025.

Book With Confidence

Our online booking system is now live, and you can reserve your appointment in advance. All procedures will begin when our new clinic opens in December 2025.

Book With Confidence

Our online booking system is now live, and you can reserve your appointment in advance. All procedures will begin when our new clinic opens in December 2025.

Your Appointment Has Been Booked

This is to confirm that your appointment has been booked. You will receive an email shortly with all the information related to this appointment.

Your Appointment Has Been Cancelled

This is to confirm that your appointment has now been cancelled. You should also receive a confirmation email to your inbox. If you do require any further help, please call us or send us an email.