Privacy Policy
Gentle Procedures UK
1. PURPOSE
At Gentle Procedures UK, we are committed to protecting the privacy and security of individuals who engage with us to explore franchise partnership opportunities. This Privacy Policy outlines how we collect, use, store, and share personal information provided to us by prospective franchise partners (including doctors, investors, and other professionals) through our website and communication channels.
Our aim is to provide transparency and to uphold the principles of UK GDPR and the Data Protection Act 2018 when handling your personal data during the franchise enquiry process.
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2. GENERAL INFORMATION
This Privacy Policy applies to information collected via the Gentle Procedures UK franchise recruitment website, through email correspondence, web forms, and phone enquiries related to our franchise opportunity.
Gentle Procedures UK is operated under licence from the global Gentle Procedures organisation. Enquiries submitted via the UK website are managed by the Master Franchise holder, who is the Data Controller for the purposes of this policy.
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3. WHAT DATA DO WE COLLECT?
Information that you provide to us:
We collect personal data you choose to share with us via our enquiry form, email, or telephone. This may include:
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Full name
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Email address
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Phone number
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City or region
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Medical qualifications (if applicable)
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Business interests or location preferences
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Any other information provided in free-text enquiry fields or subsequent email communications
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Information we collect automatically:
When you visit our website, we may automatically collect limited technical information, such as:
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IP address
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Device and browser type
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Pages visited
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Time spent on site
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Referring URL
This is collected via cookies and analytics tools (e.g., Google Analytics) to help improve the performance and usability of our site.
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4. HOW WE USE YOUR PERSONAL DATA
We process your data only for the following purposes:
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To respond to your franchise enquiry
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To assess your potential suitability for franchise partnership
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To communicate further information about our franchise model and opportunity
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To send occasional follow-up information regarding our business or partnership opportunities (with your consent)
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To maintain a record of enquiries for internal reporting
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We do not use your information for patient marketing, nor do we share or sell it to third-party marketers.
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5. HOW WE STORE YOUR DATA
Your personal data is stored securely in the following systems:
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Website Enquiry Data: Stored within our website provider’s secure CMS and email servers, which comply with UK GDPR security standards.
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Email Communications: Stored securely via our cloud-based email system with appropriate access controls.
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Data Processing and Reporting: May be exported to local systems for reporting and securely stored in encrypted drives accessible only by authorised personnel.
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We do not process sensitive patient data via this website. Clinical and patient data are handled separately within our clinics using the Semble platform (hosted on Amazon Web Services in the UK/EU).
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6. DATA RETENTION
We retain franchise enquiry data for up to 24 months from the date of last contact, unless you request otherwise. If you become a franchise partner, your information will be retained in accordance with our franchise agreement and onboarding procedures.
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7. LEGAL BASIS FOR PROCESSING
We rely on the following legal bases for processing personal data under UK GDPR:
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Legitimate Interests: To assess and respond to franchise enquiries and maintain business correspondence with professionals interested in our opportunity.
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Consent: For sending follow-up emails or marketing information about our franchise. You can withdraw consent at any time by contacting us.
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Legal Obligations: If required to comply with applicable laws or regulatory authorities.
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8. SHARING YOUR INFORMATION
We may share your data only where necessary with:
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Internal team members involved in franchise recruitment or assessment
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Our legal or business advisors, where required to evaluate or progress your enquiry
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The Gentle Procedures global head office (in anonymised or summary format)
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Law enforcement or regulatory bodies, where legally required
We will never sell your personal data or share it with external marketing agencies.
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9. DATA TRANSFERS
Your data is stored within the UK and/or European Economic Area (EEA). In cases where data is transferred outside of the UK/EEA (e.g. cloud-based systems or for coordination with the global franchisor), appropriate safeguards are in place such as standard contractual clauses and secure hosting agreements.
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10. COOKIES AND TRACKING
Our website uses cookies and similar technologies to:
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Improve functionality and navigation
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Understand user behaviour through analytics
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Track enquiries and page visits anonymously
You can manage cookie settings through your browser. Our cookie policy provides more detail on how cookies are used.
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11. YOUR RIGHTS
You have the right to:
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Access a copy of your data
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Request correction or deletion of your information
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Withdraw consent to marketing communications
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Object to processing
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us via the details below.
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12. CHANGES TO THIS POLICY
We may update this policy from time to time. The most recent version will always be available on our website.
Last updated: 23/03/2025
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13. HOW TO CONTACT US
If you have any questions about this privacy policy or how we use your personal information, please contact
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Gentle Procedures UK – Franchise Enquiries9 The Courtyard, 707 Warwick Road, Solihull, B91 3DA